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St. Charles CVB Staff

DeAnn Wagner, Associate DirectorDeAnn Wagner

Phone Extension # 102

With a B.S. degree in Business Administration and seven years of hospitality experience (two in St. Charles), DeAnn joined the Bureau in 2007 and has since become a critical part of its team. She oversees the operations of the office, with responsibilities ranging from in-house accounting procedures to ensuring that state grant requirements are being met, as well as being the in-house coordinator for the Bureau's online housing services. DeAnn enjoys floral photography and hiking in her free time.


Michelle Cianferri, Sales Manager Michelle Cianferri

Phone Extension # 101

Michelle joined the team in May 2009 as a part time Sales Manager. Michelle brings significant experience to the position, having worked both in hotels and the convention and visitors bureau realm. Her enthusiasm in building relationships with planners as well as suppliers ensures "win-win" events. Michelle's primary concentration is the Tour and Travel Market, as well as prospecting for new business; in addition, Michelle will be sharing the meetings and conventions market with Nick Bacik. She has been an MPI member and served as co-chair for the annual MPI-CAC Golf Outing following several years' tenure with the event's coordination. Michelle, who attended Loop College and Loyola University, enjoys spending time with her husband and two children during her free time.


Nick Bacik, Sales Manager

Phone Extension #106

Nick Bacik's background in events sponsorship sales and as an athletic recruiter, combined with his M.A. degree in Sports Administration and a B.S. degree in Business Management, have enabled him to hit the ground running in promoting Greater St. Charles as a destination for hosting events and in understanding the specific needs of events rights holders and national governing bodies. He enjoys traveling and is an active member in the triathlon community during his free time. Nick will be sharing the meetings and conventions market with Michelle Cianferri.


Diane Lynch, Communications & Administrative Support
diane@visitstcharles.comDiane Lynch

Phone Extension #104

Well-respected throughout the local tourism community, Diane worked at Pheasant Run Resort for more than 36 years before joining the SCCVB team. She makes certain information about all events and hotel packages are current, posted on and sent to the Illinois Office of Tourism for state-wide promotion. She also provides group servicing and coordinates temporary staffing for events held in Greater St. Charles and manages inventory at Visitor Info Centers throughout our service area. Diane is the mother of three daughters, who live with their families in the surrounding community. She has traveled extensively, including an annual spring break international trip with her grandchildren.




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